Terms of service

This is an English translation of the Italian original. If the two differ, the Italian version prevails.

Version 1 · 4 October 2026

The rules for using the feelya app. How we handle your data is set out in the app’s privacy notice.

1. Who we are

feelya. is offered by the feelya team. Contact for everything, including authorities and reports: hello@feelya.it (in Italian or English).

feelya. is in beta: it is free, and it may change, contain errors or stop. By using it you accept these terms. How we handle your data is explained in the privacy notice, which is a separate document.

2. Who can use it

• You must be at least 16 years old.
• One account per person, in your own name: do not use someone else’s name or pretend to be someone else.
• Keep access to your email secure: anyone who can read it can get into your account.

3. How it works

A circle is a closed group of 3 to 10 people, which you can join only with an invite code. In turn, a host chooses a topic. For one hour everyone writes blind, without reading the others; then the contributions are opened under pseudonyms and discussed for up to 72 hours; at the end comes the reveal, in which the circle’s members see who wrote what and how positions shifted.

The pseudonym hides your name from the others until the reveal, not from us. And people who know you may recognise you by the way you write.

4. Content rules

Difficult topics are discussed too, and disagreement is welcome. The following are not allowed:

• content that is illegal under Italian or European law;
• incitement to hatred or violence, and insults against people or groups based on origin, religion, gender, sexual orientation, disability or similar characteristics;
• threats, harassment, stalking, intimidation;
• publishing other people’s personal data, photos or private information without their permission;
• sexual content involving minors, in any form: we report it to the authorities;
• content that infringes copyright or other third-party rights;
• spam, scams, advertising, malicious links;
• attempting to find out who is behind a pseudonym before the reveal by technical means, or to circumvent the rules of the service.

What others write in a circle was written for that circle: do not take it outside (for example with screenshots) in a way that could hurt or expose the person who wrote it.

5. Your content

What you write remains yours. You give us permission, free of charge and non-exclusive, to store it and show it to the members of your circle in the way described above, solely to make feelya work.

If you leave a circle or delete your account, what you wrote stays in the circle under a pseudonym, with no remaining link to your name: it is part of a conversation that also belongs to the others. If you want the text deleted as well, write to us and we will delete it.

6. Moderation

These are the tools:

• an automatic filter stops messages containing hate words before they are sent; it does not filter swear words, which are normal among friends;
• every member can report a message (press and hold the message, then «segnala») and block the person who wrote it;
• reports are read by a person on the feelya team. Normally within 24 hours, and there is no algorithm deciding in their place.

If content breaks the law or these rules we may, in proportion to the seriousness: remove it, suspend the ability to write, close the account. To decide, we may link a pseudonym back to the person: that link remains on record.

If we take one of these decisions we write to you explaining why: which content, which rule or law, and how to contest it (Art. 17 DSA). You can reply to that email to ask us to review the decision, and you always have the right to go to court.

If content suggests a criminal offence that threatens someone’s life or safety, we report it to the authorities (Art. 18 DSA).

7. Reporting illegal content

Anyone, even without an account, can report illegal content by writing to hello@feelya.it. To handle it properly we need: where the content is (circle and session, or a precise description), why you think it is illegal, your name and email, and a sentence in which you declare that the report is made in good faith. Those who are in a circle can also do this from the app.

We confirm receipt, and then tell you what we decided and why (Art. 16 DSA).

8. Blocking someone

From a message’s menu you can block the person who wrote it: from then on you no longer see their messages, in any circle. The blocked person is not notified. Blocking does not tell you who is behind a pseudonym. You can remove all blocks from «tu».

If a person in a circle makes you uncomfortable, you can also leave the circle at any time.

9. Closing your account

You can delete your account whenever you want, from «tu». We may suspend or close it if you break these rules seriously or repeatedly, always with a written reason, unless the law forbids us from giving it to you.

10. Liability

We are responsible for what we do, within the limits provided by law. We are not responsible for what other users write until we become aware of it; when we know about it we act as described above.

Nothing in these terms limits the rights you have as a consumer under the law.

11. Changes and end of the beta

If we change these terms we will tell you in the app at least 15 days before they take effect. If you do not agree you can delete your account before that date.

If we decide to shut down the service we will tell you at least 30 days in advance, and you can download your data from «tu» before it closes.

12. Applicable law and disputes

Italian law applies. If you are a consumer resident in another European Union country, the mandatory protections of your country still apply.

Disputes fall under the jurisdiction of the court of the place where you reside (Art. 66-bis of the Italian Consumer Code, Codice del consumo). For matters concerning the Digital Services Act you can also turn to AGCOM, the Digital Services Coordinator for Italy.

Last updated: 4 October 2026.